VALET TEXT AHEAD SOLUTIONS

Valet Display

The Digital Whiteboard For Customer Pickup Requests
The modernized approach to tracking customers' pickup requests.
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Valet Request

Text Ahead Valet Service From Any Web-Enabled Device
Request vehicles for pickup before arriving at the valet.
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Valet Command Center

The Digital Vehicle Request Control System
All vehicle pickup requests from all sources, at your fingertips.
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Valet Display

The Digital Whiteboard For Customer Pickup Requests

Monthly customers and attendants use the Valet Display system to enter vehicle pickup times. Gone are the days of manually writing requests on a whiteboard or chalkboard. Valet Display shows all pickups, by day, in chronological order and alerts the garage attendants before each pickup time. Customers can also text their pickup information directly to the screen and remotely change or cancel their pickups. Utilizing technology enhances both the procedures within the garage, and customer service.

How It Works

1

Customers or attendants enter

pickup requests into the Valet

Display screen or customers

text from their phones.

2

All pickup requests are

displayed on the

appropriate day, in

chronological orders.

3

The Valet Display

screen creates an alert

before each pickup

request time.

Highlights

See seven days worth of requests
View an entire week’s requests, so the manager and garage attendants know exactly what the request activity for each day looks like.
Pickup times displayed in chronological order
Attendants no longer have to scan the entire day’s list to make sure they haven’t missed a request. Requests are displayed in order by requested pickup time.
Request Car Pickups via Text
Customers can text their #, pickup date and the time they want to pickup their car and their request will automatically populate on the Valet Display screen.
Receive alerts for each requested pickup
Each request turns green 30 minutes before the pickup time and blinks 5 minutes before, so busy attendants are always reminded of the next scheduled request.
Remotely update pickup request details
Customers can change their pickup date or time, or cancel an existing request, all from their mobile phones, rather than calling the garage.
Enter the vehicle location of any car in the garage
Enter the location (floor #, section, etc) of where a vehicle is parked within the garage. Update the location as often as needed.
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Valet Request

Text Ahead Valet Service From Any Web-Enabled Device

Customers can text their pickup time and ticket number to the valet, or employees can request cars from their desktop computer or any web-enabled device directly through the ElimiWait Parking Portal letting the valet know when a vehicle is needed. Attendants get alerted before the customer arrives and the customer’s wait time is reduced. Everyone benefits. Staff at hotels and hospitals request cars for guests and patients which replaces the need to call the valet and provides historical tracking of all requests entered.

How It Works

1

Pickup requests are sent from a

mobile phone or via ElimiWait’s

on-line portal.

2

The valet or garage receives all

requests via a Printer or

Touchscreen.

3

Automated confirmation replies for

each pickup request are sent from

the valet or garage.

Highlights

Request a vehicle before arriving at the valet
By sending a pickup request before arriving for a vehicle, the valet can prepare and reduce the customer’s wait time when they arrive.
Heightened customer experience
Giving customers the opportunity to request their vehicles before arriving at the valet helps to create an improved customer experience.
Simple to install; Simple to train
Five minutes to install. Five minutes to train your staff. The system is up in running in no time, so your staff can focus on parking cars.
Track each request
Real-time access to data showing every detail about every request is easily viewable for review.
Confirmation reply texts
Each vehicle request receives a confirmation reply so customers always know their request was received.
Automated reporting
Schedule daily, weekly or monthly reports to automatically generate and send to whomever you choose.
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Valet Command Center

The Digital Vehicle Request Control System

The Command Center receives, stores and displays pickup requests made by customers via a multitude of sources. Texts, Website and Hotel based requests are all accepted into the system and calls from customers can be directly entered. All requests are displayed in chronological order, providing the garage manager and attendants a schedule of all pickups requested for the day so the organization the Command Center provides makes managing all daily pickup requests a breeze!

How It Works

1

Pickup requests are sent to the

Command Center via text, web, kiosk

and third party API, or are directly

entered into the touchscreen system.

2

Confirmations are sent back to

the customer and all requests are

displayed in chronological order,

by day and source.

3

Managers and attendants plan

for vehicle pickups based on the

schedule displayed in the system

for each day.

Highlights

Data at your fingertips
Need to see a request from a previous day? Want to review requests received for this weekend? No problem. Just choose the day you want to display and all the information is right in front of you.
Requests from any source
Pickup requests can be made via text, web, kiosk, third party API, or can be directly entered into the touchscreen system. The system then displays which source each request came from and shows the details of each request.
Track the pickup status of requested vehicles
Flag a vehicle when it is ‘Ready’ to be picked up and mark it as ‘Out’ once it has left the garage. Vehicles not picked up can be flagged as ‘No Show’.
Track Details of Hotel Pickup and Delivery Requests
Record which attendant handled each hotel request and when the attendant left the garage to pickup or deliver a vehicle.
Remotely update pickup request details
Customers can change their pickup date or time, or cancel an existing request, all from their mobile phones, rather than having to call the garage.
Enter the vehicle location of any car in the garage
Enter the location (floor #, section, etc) of where a vehicle is parked within the garage. Update the location as often as needed.
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